Pledge of Service

Our Pledge to You

Brooks, Todd &McNeil is a community based agency with over 180 years of unwavering service to our clients. We are committed to providing you with coverage options that make sense, assistance with all stages of any claims that you might have, the ability to comparison shop on your behalf and the assurance that our knowledgeable, experienced and compassionate staff will be here to help you when you need it. Whether you are purchasing your first policy or updating your current folio to reflect life changes, the Brooks, Todd & McNeil team will be here to ensure that you and your assets are properly protected.

Trusted Choice: Our Pledge as Independent Insurance Agents

Trusted Choice® agencies are insurance and financial services firms whose access to multiple companies and commitment to quality service enable us to offer our clients competitive pricing, a broad choice of products and unparalleled advocacy.

As a Trusted Choice® agency in Torrington, CT, we are dedicated to you and are committed to treating you as a person, not a policy. This commitment means we will:

  • Work with you to identify the insurance and financial services that are right for you, your family or your business, and use our access to multiple companies to deliver those products.
  • Guide you through the claims process for a prompt and fair resolution of your claim.
  • Help solve problems related to your coverage or account.
  • Explain the coverage and options available to you through our agency, at your request.
  • Return your phone calls and emails promptly and respond to your requests in a timely manner.
  • Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, email and call center services.
  • Use our experience and multiple company relationships to customize your coverage as needed.
  • Commit our staff to continuing education so they may be more knowledgeable in serving you.
  • Treat you with respect and courtesy.
  • Conduct our business in an ethical manner.

We pledge this to you our clients, and ask that you let us know if we fail to meet our commitment, so we may take corrective action.

“Our house received some storm damage last week while we were out of town. When I returned and was able to survey the damage and take some pictures of it. I sent them to Kate Gusy at 7:18PM. Kate returned my email within hours. She forwarded my info to Tim Moran their adjuster. He called first thing the following morning. The fact that Kate and Tim reacted so promptly made me think that they positively provided the best customer service we have received from a service providing company.With employees like Kate and Tim I know we made the right decision in choosing Brooks, Todd and McNeil for our insurance needs.” — James Stefka
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