“Extremely knowledgeable and detailed”
I have worked with Bill Burnett and have as well had the opportunity to refer his service to several of my clients. Not only have I found him extremely knowledgeable and detailed, but I’ve had similar feedback from those I’ve connected him with. Unlike many others, his goal is to inform first, and allow the client to decide. And the fact Brooks, Todd and McNeil represent so many different carriers makes it easy to always come back with a very competitive and highly comprehensive offer. — Andrew Moran
“Two thumbs up, A+ and 5 stars!!!”
Our Agent, Jim Hunt, has been wonderful! He is quick to respond, extremely knowledgeable, and exceptionally caring. He’s like all the good things you see in those insurance commercials, rolled into one. Two thumbs up A plus and 5 stars!!! — John Mauceri
“Completely pleased with the outcome”
I have received outstanding advice and service from Kate Gusy, Tim Moran and the team at Brooks, Todd and McNeil. I recently had a claim on my policy and it was handled extremely well and I was completely pleased with the outcome. I am very confident in the service I received as well as the quality of the advice on coverage levels. Thank you Kate, Tim and the entire team of Brooks, Todd and McNeil! — Rich Vogler
“Reacted so promptly”
Our house received some storm damage last week while we were out of town. When I returned and was able to survey the damage and take some pictures of it. I sent them to Kate Gusy at 7:18PM. Kate returned my email within hours. She forwarded my info to Tim Moran their adjuster. He called first thing the following morning. The fact that Kate and Tim reacted so promptly made me think that they positively provided the best customer service we have received from a service providing company.With employees like Kate and Tim I know we made the right decision in choosing Brooks, Todd and McNeil for our insurance needs. — James Stefka
“Bent over backwards whenever we needed help”
Brooks, Todd & McNeil Insurance have always provided my family quality insurance for my vehicles, home, and UTV. They have bent over backwards whenever we needed help or advice. Brenda goes out of her way to make sure my insurance needs are met and to me, that’s priceless. — Timothy Miller
“Highly recommend this company”
New to the CT area and this may be the friendliest, most helpful homeowner insurance company I’ve ever worked with. The insurance agent I worked with, Noah Plen, has been nothing shy of kind and responsive. Highly recommend this company to friends and family. Thanks again, Noah! — Luke D’Ursor
My current homeowner insurance agent (from another agency) hasn’t contacted me for 5+ years for any reason. I contacted Noah Plen, Insurance Agent with Brooks, Todd & McNeil to question my coverage. Noah reviewed my current policy and explained what my coverage values were and where the weak spots might be. I realized he was knowledgable, and cared about possible deficiencies and liabilities. I decided to switch my business to Noah Plen. I strongly recommend his expertise and they were very competitive. — Wayne Sirota
“Extremely responsive and very timely”
Just a quick note to tell you how much I appreciate the all the help that Amy Manchester-Woodilla has given me over the past several months. I have been in the process of making changes to my mothers homeowner’s policy. Since my mother recently passed away, now I am making additional changes. Amy has been extremely responsive and very timely in her attention to this matter. I wish everyone did their job as well as Amy. She is a real gem. — Joan J. Rees
“The entire staff is very professional”
Brooks, Todd & McNeil has been servicing the insurance needs for Eastside Electric, Inc for several years now. The entire staff is very professional and always has our best interests in mind including product pricing, customer service and follow up of any issues that required a claim. I would highly recommend Brooks, Todd & McNeil for your insurance needs.— Gregory L. Mele President, Eastside Electric, Inc.
“They saved us so much money!”
Our previous company raised our rates and so we gave Brooks, Todd & McNeil a try. Within the time of my renewal, which was a few days they got us such great rates and saved us so much money! Thanks Brooks, Todd & McNeil.— Michele & Malcolm, Torrington, CT
“They offer competitive rates and bundled discounts”
They offer competitive rates and bundled discounts and the direct withdrawal makes it super easy to just set it and forget it, knowing they are always looking out for our best interests. I would recommend Brooks, Todd and McNeil to my friends, family and anyone looking for insurance in the state of CT.— Lora O.
“Advocate when filing a claim”
Having been a client of Kate Gusy’s for nearly 10 years, I can say without hesitation that Kate’s level of knowledge and professionalism is second to none. The times that I have had to file a claim with Kate the process has been seamless and she goes above and beyond to ensure that I am in the loop and fully understand. It is such a blessing to have Kate in my corner and to have peace of mind that all of my insurance needs are being taken care of and I do not have to stress out about it. I would highly recommend Kate Gusy to anyone in search of an insurance agent that will have your best interest in mind and be your advocate when filing a claim.— Patrick Greene, President, Greene Moving and Storage
“Unparalleled customer service”
Brooks Todd & McNeil provide unparalleled customer service, it’s as simple as that!
Whenever there was a question that needed answering, a claim to be made, or even a request for a quote, the entire staff is amazing to work with. I have the unique opportunity to be able to speak as a satisfied customer and a strategic partner. I quickly learned about Kate Gusy and her passion for making sure people are properly insured when I met her at a networking event. Later that day, I began the process of switching my homeowners policy to Kate and her agency. I am pleased to say that Kate will be writing the policy on my new home as well.
From a professional standpoint, my company, SERVPRO of Manchester-Bolton finds working with Brooks Todd & McNeil to be very easy, since they have a dedicated, in house claims representative there to handle any issues. I have been extremely pleased having Kate as my agent the past 4 years. I feel extremely comfortable knowing I have Kate and her agency there for me if anything happens.
— Steve Bennett, SERVPRO
“We are impressed with each and every agent”
We have been clients at Brooks Todd & McNeil for 11 years and have really appreciated the excellent service they provide. We have our business insurance, our homeowners and auto, as well as our health insurance and life insurance through this agency. Each of our sons uses this agency as well. Each type/branch of insurance is handled by different agents and we can honestly say that we are impressed with each and every agent that we have ever dealt with. The professionalism, the wealth of knowledge and their courteous, friendly behavior, has made any transaction, claim, certificate of insurance or any questions we may have, a breeze. We highly recommend this agency to anyone looking for great insurance coverage, great customer service representation and ease of contacting and expediting any insurance matters.— John & Terrie Waitt South Windsor, CT
“The team is creative, trustworthy and works with you side by side”
I have known Steven Todd personally for over 10 years and continue to be a loyal client of Brooks, Todd & McNeil. The level of personalized customer service we have received over the years has been unparalleled. The team at Brooks, Todd & McNeil is creative, trustworthy and most importantly works with you side by side, offering support and guidance when managing through a claim. As consumers we often focus on price and neglect the importance of service and claim support. I definitely get what I pay for with Brooks, Todd & McNeil!— David Oliver